iTeam Solutions provides quality IT Support and Computer Consultancy to businesses of all shapes and sizes.
Based between Bristol and Bath but covering a wide area of the South, the South West and South Wales, we maintain IT systems for accountants and financial advisors as well as a diverse range of other sectors and professions such as Health and Safety, Marketing, Distribution and even a theatre.
We are a Microsoft Partner with a specialism in cloud solutions for the small and midmarket sector, which means we have the skills and experience to recommend and implement the best IT systems for companies with between 2 and 250 employees.
We use a combination of monitoring software, remote support and professional on-site services, to look after your IT systems. We keep everything up and running so you can focus on your business.
When you take out a Fully Managed Support Contract with iTeam, we will do the following:
Perform a comprehensive site audit to fully document your existing systems. We will produce a report of our findings and any recommendations we have
Set up TSM on your systems: our 24Ã—7 monitoring and remote access tool
Provide you with access to our call logging and management software, and phone access to our business hours fully staffed helpdesk
Monitor your systems and complete proactive maintenance when necessary
When you contact us via email or phone, we will log your call and assign a priority to the ticket depending upon the severity of the problem and the impact it is having on your business
Work on all tickets in accordance with our Service Level Agreement that will be discussed and agreed in advance
Give you the support that means you can leave the IT to us and get on with running your own business
Trust iTeam to care for your IT systems.